Comment by mjw1007

4 years ago

Right.

And no switching the chipset to a different supplier requiring entirely different drivers between the XYZ1001 and the XYZ1001a, either.

If I ruled the world I'd do it via trademark law: if you don't follow my set of sensible rules, you don't get your trademarks enforced.

Years ago, that kind of behavior got Dell crossed off my list of suppliers I'd work with for clients. We had to setup 30+ machines of the exact same model number, and same order, and set of pallets -- yet there were at least 7 DIFFERENT random configurations of chips on the motherboards & video cards -- all requiring different versions of the drivers. This was before the days of auto-setup drivers. Absolute flaming nightmare. It was basically random - the different chipsets didn't even follow serial number groupings, it was just hunt around versions for every damn box on the network. Dell's driver resources & tech support even for VARs was worthless.

This wasn't the first incident, but after such a blatant set of quality control failures I'll never intentionally select or work with a Dell product again.