Comment by gruez

>re·nege

>verb

> go back on a promise, undertaking, or contract.

If you entered into an agreement to provide service (eg. provide domain registration for one year), and one side unilaterally terminates the relationship, that sounds pretty close to reneging. In addition, the CEO have promised refunds for some services, but not domain registrations. In that case you quite literally paid for one year of service, and are not getting that.