Comment by causi
3 years ago
In the eyes of the MBA, the ideal business is one whose customers hate it as much as possible while still using it.
3 years ago
In the eyes of the MBA, the ideal business is one whose customers hate it as much as possible while still using it.
Why would they want customers to hate it? Don't they want word-of-mouth sales?
First you become indispensable, then you squeeze as much money as possible from the customer without them leaving.