Comment by the_af
4 years ago
Careful with that thought.
This is a case where this was "gamed" by Accenture and Hertz was just clueless, but it can happen the other way around. (Unreasonable) outcome based, and the contracting firm gets stuck with an impossible, money-losing project. Or some unexpected thing happens and same result.
There's a reason why billable hours is a thing.
There is a reason you have billable hours. It is so that you can sell the customer technical advisory services over an extended time period without making any promises. Typically, this is backed by a "use it lose it" clause. Outcomes are better for consultants and customers.