Comment by scarface74

So I can walk into one of 272 Google Stores in the US and talk to a real person about any Google product I pay for like I can with Apple?

I can depend on Google to support a Google branded phone I bought in 2013 with security updates 8 years later like an iPhone 5s user could or with operating system updates for a phone I bought in 2015?

The original poster couldn’t get anyone on the line about a Google account. You can call an Apple CSR about an iCloud issue.