Comment by scarface74
4 years ago
I’ve heard too many things about how non existent Google’s customer service is to ever trust them for anything critical. You hardly ever hear stories like this from any of the other big tech companies. I’m excluding FB, because I don’t care about FB enough.
Can you name other big tech companies with good customer service that is purely software?
You can get customer service from Google's hardware just like Apple.
It's the software/services that have awful/non-existent customer service.
So I can walk into one of 272 Google Stores in the US and talk to a real person about any Google product I pay for like I can with Apple?
I can depend on Google to support a Google branded phone I bought in 2013 with security updates 8 years later like an iPhone 5s user could or with operating system updates for a phone I bought in 2015?
The original poster couldn’t get anyone on the line about a Google account. You can call an Apple CSR about an iCloud issue.