Comment by noizejoy
3 years ago
The argument might be made, that this is a problem with many (most?) ticket management systems.
How difficult would it be to design a mechanism that facilitates humans being nice to each other, rather than making humans emulate emotionless robots?
Even for other reasons, why should a comment automatically reopen a ticket? Maybe you just found some addtional details you want to record for future reference but which don't need any additional action right now.