Comment by lm28469
4 years ago
If your solution to racism is to disguise as a white man it's not a solution to racism. The tool is almost the complete opposite of what their selling pitch is
And let's not play dumb here, the end goal is too milk workers from third world countries
I'm not sure where I saw this being pitched as a solution to racism. It has nothing to do with racism. Accents are based on location, not race. Of course the intent is to further milk 3rd world countries. That's the whole benefit of hiring third world workers, they are cheaper. If not why use them? This tool is pitched as making them more effectively able to communicate with their target audience, first world people. This is a boon fir the workers allowing them to be better at their job. People that employ the call centers want things sold, this allows for them to do this more effectively. Where is the negative in that? Sales is about getting someone to buy things, sitting on your moral horse doesn't feed people's families
> It has nothing to do with racism. Accents are based on location, not race.
Races don't exist so I guess racism doesn't either right ?
This tool is made to continue employ people from third world country with low wage without making your company sound bad/cheap when you call their support.
The goal isn't the problem, the intent is
Race and racism absolutely exist. Accents just aren't determined by your race.
"This tool is made to continue employ people from third world country with low wage without making your company sound bad/cheap when you call their support."
of course that's the point of the tool, what is wrong with that? Your options are either that, or pull the jobs back from the third world. Which do you prefer and more importantly which do you think the people employed in the third world prefer? The central drivers of why are even employed is because they are cheaper, business is not charity.
I am willing to bet that the people this effects, the call center employees don't even care. Everyone is just white knighting for them.
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Your mind might be blown that there are asians that live in the UK that have the stereotypical British accent.
I think people just want to talk to people that are easy to understand. They don't care about their color on the other side of the phone.
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