Comment by lm28469
4 years ago
> It has nothing to do with racism. Accents are based on location, not race.
Races don't exist so I guess racism doesn't either right ?
This tool is made to continue employ people from third world country with low wage without making your company sound bad/cheap when you call their support.
The goal isn't the problem, the intent is
Race and racism absolutely exist. Accents just aren't determined by your race.
"This tool is made to continue employ people from third world country with low wage without making your company sound bad/cheap when you call their support."
of course that's the point of the tool, what is wrong with that? Your options are either that, or pull the jobs back from the third world. Which do you prefer and more importantly which do you think the people employed in the third world prefer? The central drivers of why are even employed is because they are cheaper, business is not charity.
I am willing to bet that the people this effects, the call center employees don't even care. Everyone is just white knighting for them.
> of course that's the point of the tool, what is wrong with that?
I sure am not the only one concerned about megacorps exploiting third world country workers to maximize their profit. Who's winning here ? Your boss buying his new yacht or the army of semi slaves forced to use a SV designed software to roleplay as white americans because their accent is "too offensive" for the racists using your service ?
There is such a wide gap between the buzzwords on this startup "about" page and the reality of what they're enabling.
So you are outraged for these 'minorities' even though they have not expressed concern, but what is your proposed solution? Should the mega-corps just fire them, consign them to real poverty and recruit from 1st world countries again where they have to pay a higher salary but they get better sales numbers? Or should the mega corps operate as a charity, funneling money to the 3rd world even though they don't get as good results and their customers are frustrated? Or should they continue to employee the 3rd world people providing them a salary far above any comparable local job but make them use a software tool that doesn't bother anyone but you and a few other people who are offended for the workers that are to naïve to know they are being explioted until you told them? Or should the customers that get frustrated with their accents get sent to re-education camps?
Pretty much your only options.
Your mind might be blown that there are asians that live in the UK that have the stereotypical British accent.
I think people just want to talk to people that are easy to understand. They don't care about their color on the other side of the phone.
> Your mind might be blown that there are asians that live in the UK that have the stereotypical British accent
My mind is not blown by that very obvious fact which has nothing to do with the discussion