Comment by ElijahLynn
2 years ago
I really resonate with this and I just signed up for the month intro package!
It seems like a small price to pay if it works! My therapist (Cognitive Behavioral Therapy/CBT) and Internal Family Systems (IFS)) always says that the key to ADD/ADHD is to have structure, and this looks like shimmer could fit that prescription!
Chris, I am in your knowledge learning section of the app and your videos are not able to be played on Android because they are stuttering. I think maybe your server is getting hit too hard? I finally got through the welcome video in the app but it did stutter a bit.
Thank you so much for signing up and really looking forward to your feedback about your experience on our platform! What Android device are you using for our app?
We'll definitely investigate on our backend and see if we can reproduce the stuttering on our Android test devices as well. You can always email support@shimmer.care or message the Shimmer admin account directly within the app and we'll make sure to log your bug and prioritize it with the team after investigating!
Thanks, I see the admin chat. I saw it after I posted this. It is a Pixel 3. It also took a while for the video just show up on the page, so I think it really is something with server overload, possibly from being on front page of HN? I'll message again if it is still happening in 24 hours.
Thank you for letting us know! It does seem like that may have been the issue and we'll be looking more into how we can improve that with the team, feel free to DM us within the admin chat if you notice it still later on as well.