Comment by TaylorAlexander
2 years ago
Yeah. I mean if people cancel 20% of the time then you could pay the coaches either way and then charge 20% more for the service. At least that is what I am thinking. Maybe it wouldn’t bother the coaches as much if they’re going to get paid either way. Maybe with limits to how often this can occur without a penalty.
Hm, yes. I like it, having kind of a grace period for a certain amount of times per month. This is something I've added to our list of things to look into from today's comments. Thank you!!
Give your clients alerts. Send me a text message 15 minutes before the appointment, if its time and you've been waiting for 5 minutes call me.
Yes I know I can set up calendar alerts, but odds are I screwed that up somehow, and a call will get through.
Bonus points for telling me not to feel bad and stress too much if I'm late. If it's an hour appointment and I joined 30 minutes in, that should be okay. Yeah I've lost the unused time, but otherwise that would reduce my stress.
Also I'd rather have a change under 24 hours, be accommodated (if it's possible on your end )without an extra charge.
I can definitely see myself the day before "going wait can we move our 3:00 to 5:00 instead? And if that's not possible I may just want to keep 3:00, but if it works for everyone I'd rather have 5pm"
Yes! We do 30 minutes before appointment, and coach messages once they're in the appointment! Affirming to hear your idea is similar.
We definitely have a huge culture of kindness, understanding, and non-judgemental-ness if someone misses or is late to an appointment.
Thank you for your ideas!