Comment by christalwang

2 years ago

Good points. We will integrate this into the written policy.

And yes, we currently have a notification & text from the coach 30 minutes before appointment, and coach messages once they're in the appointment!

We also have a culture of being non-judgemental if someone misses or is late to an appointment. This is something several clients have cited as something refreshing and nice about Shimmer.

Mmm, yes. Totally understand. I think there's a few points I've noted today to better have our language to reflect our actual policies! Thank you for this.