Comment by fnordpiglet
3 years ago
Aws was/is extraordinarily careful when it comes to suspending accounts, even for non payment. Only verified malicious use of their services resulted in suspension. There are probably edge cases I didn’t get exposed to, but stuff like this didn’t happen and if it did I’m 95% certain they would take it very seriously and resolve it asap favorably to the customer. Amazon has a leadership principle around customer obsession, and it generally resulted in making things better for the customers even at Amazon’s expense (I.e., prolonged non payment not resulting in suspension and rebates and credits back for bill shock, etc). Again I’m sure folks can find counter stories - it’s an ultra mega corp for sure. But the culture was definitely oriented on our customers favor.
That wasn't my experience. They banned me while I was trying things out, for some baseless suspicion of an infraction. Just rented some cheap server from Hetzner, did the job well.
Hetzner banned my account on day 2, lol. At least they didn't charge me for my server (that billing would have happened at the end of the month).
A friend of mine had the same experience with them.
They are really sensitive to two things: address confirmation, in case you want to avoid 19% VAT, and mining for SIA)
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