Comment by orbz
3 years ago
I know it’s just anecdotal, but once you have some spend (around 1k a month I’m guessing), you get an account executive who I’ve been able to reach on the phone whenever I’ve needed. In fact they tried talking to me on the phone more than I wanted.
Google engineers are not known for being super available though.
My rep was able to get me connected to a few tech leads on various cloud products and one time when we were hitting weird quota limits the team protectively reached out to me to ask what the heck we were doing. Maybe we were just lucky, but I’ve had similar experiences in AWS and Azure too.