Comment by thirdusername

Also currently actual AWS staff is answering on the new community support forum re:post, I’ve been taking full advantage of that.

There are some things which AWS suck at unless you have an enterprise support plan, like having a deep review of a technical issue in their products, and having visibility into product bugs in general.

Even then after reporting a significant issue like Aurora query execution being non-deterministic in a very specific case, I only found out it was solved months later after working around it from reading patch notes.