Being the lucky winner of ones complaint being found by personal, C-suite, marketing (Hetzner) or top-engineer (Stripe) accounts on online forums and getting one time only high priority support is not a fix for the systemic failures that led to the complaint.
We recently had a mission- and time-critical issue with play store and our first reaction was to contact our gcp account manager and old google friends because we knew play store communication sucks. It should not be this way.
It's not the first time I read a feedback about unprofessional customer support from Hetzner. Here or on Reddit. I admit that nearly every time someone from Hetzner shows up, says it might me a language/cultural issue or something of this kind and offer direct help to look into it.
Hetzner is on my radar for a long time as an alternative to simpler deployments on AWS. It's great they are monitoring internet forums and try to be helpful, but also very frustrating to read such problems apparently still occur.
Being the lucky winner of ones complaint being found by personal, C-suite, marketing (Hetzner) or top-engineer (Stripe) accounts on online forums and getting one time only high priority support is not a fix for the systemic failures that led to the complaint.
We recently had a mission- and time-critical issue with play store and our first reaction was to contact our gcp account manager and old google friends because we knew play store communication sucks. It should not be this way.
It's not the first time I read a feedback about unprofessional customer support from Hetzner. Here or on Reddit. I admit that nearly every time someone from Hetzner shows up, says it might me a language/cultural issue or something of this kind and offer direct help to look into it.
Hetzner is on my radar for a long time as an alternative to simpler deployments on AWS. It's great they are monitoring internet forums and try to be helpful, but also very frustrating to read such problems apparently still occur.