Comment by jlokier

I had a similar problem, where my AMD server kept freezing up about once a month. It was my critical mail server, and used by other people, so not good.

Unfortunately I just kept reacting to it by rebooting, instead of writing to Hetzner support.

When I did eventually write to them, they scheduled a date for complete replacement of the main hardware transferring over the SSDs without any fuss, and the problems have never reoccurred, so that was great.

The reason I didn't write to them for a long time is I'd heard stories like yours, and I thought I'd have to gather lots of evidence to prove the server was unreliable. I did that and presented it, but I was still surprised at how instantly they just proposed a date for replacement without any discussion.