Comment by unity1001

> I contacted support again and received an arrogant email

Yep. The attitude of the engineering support is something that Hetzner needs to improve a LOT on. They tend to treat customers as if they are treating members of their own open source or engineering community - scolding the customers when they think the customer (community member) is being unreasonable etc.

Its a great thing that eng. support is just a ticket and 20-45 minutes away at Hetzner. But the attitude needs a lot of improvement. Imagine that you are a startup facing some quirky issue that affects your business in the middle of the night and having to deal with attitude and scolds from datacenter engineers...