Comment by version_five
3 years ago
I haven't really had bad luck with Cloudflare, but for reCaptcha, I make it a point of contacting orgs that use it and telling them they've lost a sale as a result of their choice. The replies I've gotten are usually along the lines of "we have to use it for securit" and I know they don't really care, but all I really see that I can do is complain, and if they get enough complaints hopefully they try something else
As someone who had actually recommended a team to use reCAPTCHA and implemented it, it's really not that they don't care about losing a sale, it's that they lose more money by not using reCAPTCHA and letting bots run rampant. It's a business decision: they are still ahead even after accounting for lost sales due to a small minority of people who are opposed to reCAPTCHA and the money they pay for reCAPTCHA (which may be zero).
Obviously most small sites are not actively targeted by bots and using reCAPTCHA is a waste of money and people's time. But if you are, reCAPTCHA is a godsend.
> small minority of people who are opposed to reCAPTCHA
It's not so much that "people … are opposed to reCAPTCHA", but that for some they can't make it work.