I very much appreciate your help and I'm glad to do any other diagnostics. However, respectfully, I think the deeper issue is the lack of community support. On the verification page, there is no "help" button. Even with my motivation to find the community support page (which is also non-trivial), there was no response on my original community post and it was auto-closed which was particularly offensive to me (at least just keep it open). In my opinion, something of the magnitude of "we're possibly going to lock people out of large parts of the internet" deserves more careful engagement with the public.
I also understand Linux is an obscure use case but I do wonder how many other "normal" use cases out there have been ensnared. Given the lack of a "help" link on the verification page, an average user is powerless.
I had the same experience within an app to manage doctors appointments on iOS.
For some reason I was locked out of the app by cloudflare and I ended up having to call my doctor's secretary to move my appointment. It took 15 minutes on the phone for something that should have taken less than a minute within the app.
Even my friend who worked for that company had no way to fix it. I don't know whether to blame the app developers or cloudflare here.
I wouldn't call Linux an obscure use case, it's particularly great for workstations and old laptops that struggle with running Windows.
I have received it, spoken to the team and they are looking at it.
I very much appreciate your help and I'm glad to do any other diagnostics. However, respectfully, I think the deeper issue is the lack of community support. On the verification page, there is no "help" button. Even with my motivation to find the community support page (which is also non-trivial), there was no response on my original community post and it was auto-closed which was particularly offensive to me (at least just keep it open). In my opinion, something of the magnitude of "we're possibly going to lock people out of large parts of the internet" deserves more careful engagement with the public.
I also understand Linux is an obscure use case but I do wonder how many other "normal" use cases out there have been ensnared. Given the lack of a "help" link on the verification page, an average user is powerless.
I'm chatting with folks about how the community stuff is being handled. Linux isn't obscure (it's widely used internally, too!).
5 replies →
I had the same experience within an app to manage doctors appointments on iOS. For some reason I was locked out of the app by cloudflare and I ended up having to call my doctor's secretary to move my appointment. It took 15 minutes on the phone for something that should have taken less than a minute within the app. Even my friend who worked for that company had no way to fix it. I don't know whether to blame the app developers or cloudflare here.
I wouldn't call Linux an obscure use case, it's particularly great for workstations and old laptops that struggle with running Windows.