Comment by notatoad
3 years ago
that's absolutely not what i'm saying. if somebody wishes to take down a website they dislike, we (as website operators) should block their bot traffic. and we should use whatever reasonable methods we have to detect what traffic comes from bots and what traffic doesn't come from bots. that includes putting cloudflare in front of our sites.
and when some legitimate users really, really look like bot traffic because they circumvent whatever methods we use to determine whether traffic is coming from real people, they might sometimes get blocked along with the bots. they're going to complain about that, and the only thing we can do is listen to their complaints.
That only works for you while you're not involved in the second group. We get to complain and make noise and push on both websites and CF, so that the "non-bot" user group doesn't become "latest chrome user on latest windows in the approved country running proprietary CF extention for id verification" one day in the future when it's an easier solution than dealing with the actual issue.
sure, you get to complain. but what you don't get is for your complaints to change anything. unless you have a solution for thia? because that would be great.
Sure. Solution 1: CF starts interacting with the reports of them blocking users and actually fixing those issues. If they can't achieve that, they can relax the rules and refund their customers for failing to provide the advertised service.
It's not a hard concept. Unless you think you're too big to care, you fix issues you cause. (If you are too big to care, I hope the laws regulating anticompetitive behaviours hit you)
Solution 2: Everyone in engineering and management at CF can access internet only while marked as the same level of trust as the lowest one currently assigned to cgnat-s and tor exits. No exceptions, but they can contact support like any external user.