Comment by TeMPOraL

2 years ago

Indeed. Our brains are good at making steps disappear, if the underlying system is predictable.

In other words, an UI with more steps but fully predictable has much lower cognitive load than a predictive UI that has fewer steps, but occasionally guesses wrong (or an UI that just has fewer steps, but they're sort of different each time, which is currently the norm on the web and mobile).