Comment by notfed
2 years ago
Communication is everything. Their "move" isn't even the main point of contention, it's the horrifically mismanaged communication from CEO to the public.
No reassurance, no de-escalation, no reasonable transparency of the decision making process. Just dictator moves, lack of communication in general except for a few emotion-driven jabs.
Here's a template the Reddit CEO can use to immediately put a stop to this chaos:
"Hi Reddit, this is the CEO. I admit it, I didn't handle this well. Some of our recent decisions have not been met well by our users. There are great points being made, and I've decided to take this into consideration. Let's start over."