Comment by junon
3 years ago
Meh, doesn't surprise me. Google Fi was a shady, clunky, horrible service when I had them with the most abrasive and hostile support staff.
3 years ago
Meh, doesn't surprise me. Google Fi was a shady, clunky, horrible service when I had them with the most abrasive and hostile support staff.
Really?? My experience has been the total opposite.
Coming from T-mobile (with terrible outsourced support with hours long waits) and AT&T (totally incompetent bureaucracy with misleading offers) and Verizon (generally decent, actually, but I wanted better data dnd tethering), Fi has been a godsend. The app makes setup and configuration super easy, and is much easier to use (and way less spammy) than the big carrier apps. The calls and data worked flawlessly in the few countries I've tried so far (five or so). The support answers in a minute or two and has been supremely helpful every single time, to the degree I wonder how they can afford to train and empower staff so well (who ever thought THAT about support). The data policies are supremely fair, between generous tethering, free data SIMs, and international usage.
I've never been happier on a carrier, and I'm trying to switch all my friends and family over. It's such an incredible service compared to the big crappy carriers.
The one downside I've seen so far is that sometimes when you're out of reception for a while (common in the mountains), when you come back you have to manually download group texts (because they are MMS) before they will show up in the right threads with Google Messages. Annoying but not the end of the world.