Comment by Philip-J-Fry

I think you're viewing this in a very idealistic way and not a way many companies actually operate.

You can me ask "why don't you do X". And the answer is that the culture does not support it. I have work to do, work I've been given because as senior members of the team we are pushed into bigger and more important projects. The less experienced members of the team just have more time to do things.

For me to spend 7 hours a day sitting in a call with someone would mean 7 hours of not delivering work that my manager and project managers expect to be delivered. No person in the business is going to want to spend 7 hours on a call because the culture does not encourage it. This is why I said it is uncomfortable for both parties. Taking hours of someone's time isn't seen as a good thing, it's seen negatively. Of course the person you're helping appreciates it. But the culture makes them feel guilty for asking.

Should that be the case? No. Is that the case? Yes. Am I working toward that not being the case? Yes.

I don't know why you think I'm not trying to change the culture. I've literally listed all the issues and ways to fix it. It's not an overnight switch.