Comment by passwordoops
3 years ago
I think anyone working UX should spend 3-6 months minimum in tech support every couple of years. I imagine the value of those learnings would vastly outweigh any useability studies or testing.
3 years ago
I think anyone working UX should spend 3-6 months minimum in tech support every couple of years. I imagine the value of those learnings would vastly outweigh any useability studies or testing.
Righteous conclusion: make computers harder to scare the normies off.
If it means I get my ports and physical buttons back, I'm all for it!