Comment by PeterStuer

3 years ago

Ambiguity is a feature, not a bug. I used to spend a lott of time on business process automation, and even in those more structured and restricted settings trying to codify procedures most often fails. The reason is that reality has (a) so many edge cases that it very rapidly devolves into chasing down an ever diminishing ROI, (b) is unknown by the middle management and business analists, those that would have the authority to construct and sign off on it, and (c) relies on intelligent people applying creative pragmatic solutions to keep the business running and straightjacketing those into inflexible automatons is the most surefire way to sink the ship.