Comment by yafbum

In my observation, to a first approximation, cable operators take off-the-shelf equipment, connect it, power it on, and bill customers for it. They don't really have the r&d capability to innovate and create new monitoring solutions quickly.

It might happen that an equipment manufacturer sees an opportunity and builds something, but then they have to go into a long sales cycles to convince operators to use it. Operators are in a duopoly situation in most places, so quality of service is kind of a secondary concern for them - customers may get annoyed, but as long as the competition is not vastly superior, few actually switch. It is not a market prone to innovation.