Comment by astrostl

Well, this is disconcerting. I've used Harvest and found the support to be absolutely stellar, with prompt responses that clearly and deeply understood the nuances of how customers are using the product and detailed steps on how to creatively use existing features. Anything unimplemented yielded, "we'll put that on the backlog but no promises." Given the 30 headcount cited in engineering [1], I don't know where it goes because I didn't see other features getting cranked out either.

I started getting spammed as a "user of Harvest" which prompted me to suspect that they were selling their customer lists. They took this claim extremely seriously, connecting me with company heads immediately to issue stern denials and execute a prompt investigation. That was great.

What I think it came down to, though, was also engineering. I figured out a rather easy way to reliably infer active customers, which also, "went on the backlog" and remains unfixed months later. And it's a fix that appears to be super trivial.

They also only offer MFA if you're signing in with Google [2]. But the app itself is DAMN good at what it does.

1: https://www.getharvest.com/about/meet-the-team

2: https://support.getharvest.com/hc/en-us/articles/36005266713...