Comment by broken-kebab
2 years ago
>not permit certain automation such as insurance claims
I don't see any problem in automation which does mistakes, humans do too. The real problem is that it's often an impenetrable wall with no way to protest, or appeal, and nobody's held accountable while victims lives are ruined. So if to pass any law in this field it should not be about banning AI, but rather about obligatory compensation for those affected by errors. Facing money loss, insurers, and banks will fix themselves
Agreed,
This doesn't just apply to insurance, etc, of course. Inaccessibility of support and inability to appeal automated decisions for products we use is widespread and inexcusable.
This shouldn't just apply to products you pay for, either. Products like facebook and gmail shouldn't get off with inaccessible support just because they are "free" when we all know they're still making plenty of money off us.