Comment by johngossman
2 years ago
Not only does this almost never happen to me, but Amazon has added a Refund button that works automatically. If you select “Remove from Library” within a time window, it asks if you want a refund now. I have run into some bad scans, but never had a problem getting an instant refund. What’s fascinating is how different experiences are.
Do you know if that's a recent addition? That definitely wasn't the case the last time it happened to me. I'm very fuzzy about when that was exactly. Probably in the last year or so. I had to go through support, who initially told me there were no refunds, but relented after some cajoling.
Could also be a matter of differing practices in different countries, or prime membership(I have none).
I definitely agree it's weird how different people's experiences are though.