Comment by sudosteph

Reminds me of a place I used to work. Every time they asked for feedback, my refrain was "nothing here gets prioritized without a PIR (post-incident response)". Towards the end of my time there, whenever a PIR-related ticket showed up, I would mark it as a duplicate of whatever actual ticket I had dying in the backlog that would have prevented it. It really hurt team morale to have no influence in preventing foreseeable issues in our domain area. Most of the rest of the team had even stopped suggesting improvements altogether because management refused to let us pull our own tickets in.