Comment by CogitoCogito

> 1. Yes. We've forgiven lots and lots of bills over the last 9 years and they haven't gone viral

This isn't what you said in your first post, you said:

> It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact.

So forgiving "lots and lots" doesn't move the needle. Do you or do you not forgive _all_ such cases where your DDOS protection doesn't take down the site? What was your employee referring to when saying that the usual discount is 20%? Are you saying that you _never_ discount 20% and instead always discount 100% i.e. "forgive"?