Comment by JackFr

I think that many of the managers honestly didn’t understand where the quality and safety came from. They probably thought that they could just coast and the quality would continue.

As a counterpoint, I work at very large financial firm in technology and in general, the 20+ year veterans who’ve been here forever are terrible. They are hidebound in their actions, years behind in industry best practices and they maintain little fiefdoms simply because of their intimate knowledge of the banks arcane and idiosyncratic policies. The place would be better of without the bulk of them.

That is to say we are the complete opposite of what Boeing was. But the most charitable interpretation you could offer the Boeing management is that they thought they were in the situation of my company rather than the situation they actually had.