Comment by woobar

2 years ago

> ends up costing 2-3% more than it would otherwise

This is a very simplified view. Cash handling is not free. Fraud levels with cash are different. Overall attractiveness of a small but cash-only business is different.

The alternative to credit cards that charge 2-3% fees shouldn't be cash, but rather debit cards with close to zero fees.

Cash handling isn't free, but a digital transfer that doesn't have rewards is obviously cheaper than a credit card.

There is a reason every concert and sports venue near me has gone cashless. It's not because they enjoy giving away 2-3% of their revenues but rather those places aren't active every evening and tend to turn over employees quickly. Handling cash is expensive and risky in that environment.

  • In a concert and sports venue concessions environment you're also prioritizing throughput much more than most businesses. Being cashless helps with throughput a lot - the employees don't have to wait for people to count their money, then recount it, and spend time making change.