Comment by hackerlight
1 year ago
> They haven't responded to my "account suspension appeal" which is just a google form to enter your email address, not even a box to enter any details.
The complete lack of customer service is going to get more and more dystopian as these AI companies become more interwoven with everyday life.
Considering the hype and high traffic, I would assume they are just overwhelmed and can't resolve all customers issues fast enough.
Or maybe they decided to build a system for Claude to judge account suspension appeals and that's still in beta, and they won't throw humans at the task.
If they can't resolve their erroneous bans fast enough, dare I recommend they ban fewer people in the first place?