Comment by carlosjobim

What I sense here is the same phenomena as when a famous artist gets a fan that turns into a hater that maybe turns into a stalker, but this time it is a small company that gets this kind of attention and zeal.

There's some kind of psychological instinct that makes some people think that they are owed something and have some kind of personal relation to somebody famous or in this case a company, a kind of familiarity that is just one way. The author of course wouldn't direct this kind of attention towards Google or any other huge company, because they understand that there is no relationship between him and them. But now when it's a small company, there is a short circuit. Just like stalkers usually direct their attention to female performers, and not to gangster rappers or a rock band.

Of course there will be nothing that Kagi as a company, or the people behind Kagi could do to please the author. When in "hater mode", exactly everything the other part does or says will be turned and twisted into something bad. Just read the e-mail exchange that was posted.

With that said, Kagi is still the best search engine around and if they someday won't be, it's as easy as unsubscribing.