Comment by ImPostingOnHN

The one who "needs to hear the other side of things" is rarely the customer, and this is a good case study in why: no matter how much this customer "hears", they are right and Vlad is wrong with regards to the GDPR. By insisting that the customer needed to "hear the other (wrong) side of things" he looked worse than if he had just listened to the customer.

The customer isn't always right, but often is, like in this case. If you're a CEO, best to just pipe down, be humble, and listen to customers. Being open to being wrong is a nice plus, but either way, people will like you more if you appear to listen instead of argue. Even when you're right!

tl;dr: this isn't an internet argument between two otherwise-equal random strangers, this is a CEO talking down to a customer while being objectively wrong, which is 2x bad.