Comment by kerkeslager
7 months ago
Please please please take Hacker News' opinions with a very large grain of salt. Many of Hacker News' users work at garbage AdTech companies and there are often people posting here who say things like "I for one enjoy targeted ads" (that's an actual quote). This place is not representative of your customer base.
I love what you're doing and will continue to support you at your Professional tier as long as you continue doing what you're doing.
For my own business (epaper calendars), HN has been a great source of feedback from potential customers. People here are both direct and kind with their feedback.
The thing you have to keep in mind is that HN is a very specific niche of the Internet. But for a slightly nerdy, not mass-market, product like mine (or Kagi) this niche is a great place to grow.
You just have to be mindful to see the feedback through the lens of the fact that you're talking to a niche audience and keep an eye on what a broader market might be looking for if that's where you're planning to go
If HN is not representative of the customer base for a paid search engine, then what is?
That's a difficult question, but I think we can pretty clearly say that a user base with a high concentration of AdTech workers is probably a bit biased against a company that is pretty clearly anti-AdTech.
The number of times I've heard people extol the virtues of targeted ads on this site is absurd. I've even heard folks here say that Google ads are more helpful than the search results as if that's a good thing. And these are far more common comments here than comments in favor of actually returning good search results or aligning your income with user interests.
I would think people in AdTech would be first in line to pay for a search engine that avoids AdTech. They understand how the sausage is made. They want the rest of us to use the AdTech products but they themselves are going to avoid them where possible.
How often do you think the CEO pf Delta Airlines flies in first class versus on a private jet? My guess is only often enough to gin up a little PR.
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I agree. My look about HN for privacy-focused topics changed after YouTube's blocker war. I realized there are many privacy-truder-tech workers here, and their comments were largely structured smartly to lighten how awful those "tech industries" are.
HN is probably more representative of the customer base than your preconceived notions and hostility. I imagine a large base of the current 20+k users are via HN.
Is there an estimate of HN's userbase?
> there are often people posting here who say things like "I for one enjoy targeted ads"
You can find some people on HN who will say anything. That's the nature of a large distributed community.
But I also think the fact that there are people who would say that is a good thing. I despise ads, ad-tracking/privacy invasion, etc with a passion. I won't use anything that has ads. I won't even install most apps, even paid/premium, if they collect personal information. So you know my biases.
Their argument is a whole lot more nuanced (and better) than you are presenting it. The main point is that they find (or consider) ads to be useful for helping people find new products they might be interested in. And that does quite obviously happen sometimes (how often is very much up for debate though(. For them, the privacy tradeoff is worth it. I would guess that a portion of people who agree with that would fall into the "what do I have to hide if I'm not doing anythign wrong" camp. I think they're nuts, but it is an interesting viewpoint to consider that is a lot more nuanced and contextual then just "I enjoy targeted ads."