Comment by maxerickson

7 months ago

What is definition of dead? 15 years later they have huge majority of traffic share and lots of revenue.

Companies this size die several years before the body hits the floor.

They're dead when everyone starts to hate them and someone says "no, look how much money they're making, they're fine." That's the fatal blow, because they think they're fine, and keep doing the things that make everyone hate them.

At that point you're just waiting for someone else to offer an alternative. Then people prefer the alternative because the incumbent has been screwing them for so long, and even if they change at that point, it's too late because nobody likes or trusts them anymore, and ships that big can't turn on a dime anyway.

You have to address the rot when customers start complaining about it, not after they've already switched to a competitor.

  • That sounds a lot like Kodak.

    I remember running into Kodak engineers, at an event in the 1990s, and they were all complaining about the same thing.

    They were digital engineers, and they were complaining that film people kept sabotaging their projects.

    Kodak invented the digital camera. They should have ruled the roost (at least, until the iPhone came out). Instead, they imploded, almost overnight. The film part was highly profitable.

    Until it wasn't. By then, it was too late. They had cooked the goose.

    • If they owned the digital camera space like they should have, who’s to say they wouldn’t have eventually released a smartphone. It probably would have been an absolutely incredible camera first, and some mobile internet and phone features second.

      One can really dream up a fascinating alternate timeline of iKodak if they didnt shoot themselves in the foot.

      3 replies →

    • I'm not a Steve Jobs fan, but one business-quote I do like: "If you don't cannibalize yourself, someone else will."

      In other words, it could have been better for Kodak as a whole if they allowed their digital-arm to compete more with their film-arm, so that as the market shifted they'd at least be riding the wave rather than under it.

      3 replies →

    • The just-so story about Kodak is one of those things that bugs me. Kodak did own the digital camera market, stem to stern, for years. They did not ignore it. They did, however, invent all that stuff a little early, before the semiconductor manufacturing technology had matured to the point where it could be a consumer good.

      The company imploded because it spent all of its time, attention, and capital trying to become a pharmaceutical factory, starting in the mid-1980s.

      2 replies →

    • One of the problems was just how profitable film was. No amount of digital camera sales is going to be as profitable as being able to charge people $2 per photo (film+development).

      Fujifilm survived by diversifying more into a chemical company than a consumer product company (whereas Kodak sold off those portions of the company as "not being core to consumer imaging" and focused on printers(??))

      And yet even Fuji are now back to having traditional film photography being their single largest revenue generator (their instax instant film is now so popular it is chronically sold out and they are doubling factory capacity to keep up)

  • Any examples of this actually playing out with a company as established as Google? You can read comments like this on many companies... Microsoft (70B$ income), Meta (40B$), Oracle (8.5B$), IBM(7.5B$), SAP (6B$), yet none of them seem to ever actually enter the predicted death spiral.

    And the internet isn't new anymore. There is no vast landscape of unexplored new technological possibilities, and no garage start up with an engineering mindset that will just offer a better solution.

    • IBM used to be bigger than MS, it's a 10th of it today.

      But most importantly all the above listed companies with the exception of Meta are those that are heavily ingrained in large companies operations. IBM still provides mainframes, MS has Exchange and Windows domains and is successfully transitioning a lot of customers to Azure, Oracle has their databases and other products, SAP their ERP systems.

      Once a non-IT company has their internal IT systems and some legacy working they're going to be very very slow in changing them out if it works, companies that provide those and get a critical are going to have very very long runways compared to regular b2c companies if a significant portion of their revenue comes from this.

      Google has Chromebooks that are used in schools and some GCP usage but could that save Google long enough if search revenue was cut into a fraction? And GCP is kinda of an also-ran today, people looking at larger options usually look at AWS(nr 1) or Azure (Windows legacy).

      1 reply →

    • Microsoft and Meta reinvented themselves a few times over. At this point Windows is just an legacy business unit for instance, and Meta literally changed name to mark the turn.

      Oracle, IBM and SAP have the advantage(?) of being heavily business focused from the start, and I don't see them ever die a natural death in our lifetimes. As long as they have the money to outbribe the competition they'll be there, and it will require a small miracle to break that loop.

      11 replies →

    • AT&T, GE, AOL, Yahoo, Sony technology (they are a media company now, but they did used to make things that weren't a game console), Time Warner, SGI, Compaq, 3DFx, DEC...

      9 replies →

  • I know they aren’t the same scale as Google, but what you wrote really describes Atlassian for me.

    • While I totally agree that Atlassian products are terrible and steadily getting even worse, I'm not sure they are going anywhere anytime soon given their disconnect between users and customers. Most people who have to suffer their products have no say in the purchasing decision, and the company does a somewhat better job of appealing to the relative small group that does. Atlassian could very well have Oracle-like staying power.

  • That also sounds a lot like Blockbuster.

    Google continues generating profits out of inertia and a lack of a better alternative.

    It went for “don’t be evil” to “a necessary evil” (just until something a little better appears).

You know how a chess player will say something like "mate in 6" because their experience of all the options left to their opponent are both easily countered and will not prevent them from losing? Companies, and tech companies in my experience, get into death spirals due to a combination of people, culture, and organization. Pulling out of one of those is possible but requires a unique combination of factors and a strong leadership team to pull off. Something that is very hard to put into place when the existing leadership has overriding voting power. You can look at GE, IBM, and to some extent AT&T as companies that have "re-invented" themselves or at least avoided dissolution into an over marketed brand.

I have a strong memory of watching a Jacques Cousteau documentary on sharks and learning that Sharks could become mortally wounded but not realize it because of how their nervous system was structured. As a kid I thought that was funny, as an engineer watching companies in the Bay Area die it was more sobering.

If you have read the article, I think Gomes was right and saw search as a product, whereas Raghavan saw it as a tool for shoveling ads. A good friend of mine who worked there until 2020 wouldn't tell me why they left, but acknowledged that it was this that finally "ruined" Google.

Their cash cow is dying, I know from running a search engine what sort of revenue you can get from being "just one of the search engine choices" versus the 800lb gorilla. Advertisers are disillusioned, and structurally their company requires growth to support the stock price which supports their salary offerings. There is a nice supportable business for about 5,000 - 8,000 people there, but getting there from where they are?

My best guess at the moment is that when they die, "for reals" as they say, their other bets will either be spun off or folded, their search team will get bought by Apple with enough infrastructure to run it, Amazon or someone else buys a bunch of data centers, and one of the media companies buys the youtube assets.

  • > You know how a chess player will say something like "mate in 6" because their experience of all the options left to their opponent are both easily countered and will not prevent them from losing?

    As a chess person, saying "Mate in _" means it's a calculated inevitability. There is no mathematical way out of it.

    It is not nearly equivalent to the outside judgement of a company with so many factors — it's just incomparable.

    • I don't disagree, chess is much more algorithmic and predictable. Maybe it is more like seeing your best mate of the last 20 years getting into their fourth or fifth relationship with the same kind of partner they failed with before and thinking, "Seen this movie before, it is not gonna work out." No algorithms, just you know how you're friend sabotages themselves and you also know they can't (or won't) look critically at that behavior, and so they are doomed to fail again.

      But I can guarantee you that Google employees are reading these comments and saying "Wow, this guy is totally full of it, he doesn't know about anything!" and for some of them that thought will arise not from flaws in what I and others are saying, but in the uncomfortable space of "if this is accurate my future plans I'm invested in are not going to happen..., this must be wrong." I have lived in that space with an early startup I helped start, when I went back and worked on the trauma it had caused me it taught me a lot about my willingness to ignore the thinking part of my brain when it conflicted with the emotional part.

      You have to do some of that to take risks, but you also have to recognize that they are risks. Painful lesson for me.

    • Yes, but there are other positions that do fit the comparison, like a couple of advanced passed pawns that can still be defended against with surgical precision, but most times are lethal.

      1 reply →

  • Chuck, curious if you have ever posted here on what happened to Sun Micro. Love to read your take on it.

    • I don't think so. At one of the Sun Reunion events a bunch of us sat around and talked about it. I suggested someone should write a companion volume to "Sunrise: The first 10 years of Sun" called "Sunset: The last 10 years of Sun." But as far as I know nobody followed up (if they did they didn't reach out to me for my take)

      3 replies →

  • With Google, I always feel like the side hustles (waymo, X, etc.) Really exist to be sold off in the future to prop up the add/search business and ensure future profitability. Everything not adds/search is on that list, and anything shut down despite being useful isn't seen as future-sellable.

    Google today is starting to smell of future financial engineering games, like when a car maker earns more through financing than selling core product.

  • fwiw, there are approximately 25,000 FTEs reporting up to Thomas Kurian, and I'm not sure how many thousands of TVCs. That's just for Cloud, and doesn't include the massive numbers of additional, relevant employees directly support Cloud from within TI. Part of Google's problem is that it's so big and so broad, and has always insisted on a monorepo for internal source code, and it's outsourced to vendors as much as possible, that it's nearly impossible to disentangle any one business unit from the next. I predict that if the FTC or the EU seriously try to break up the company, this will be there argument against it.

The majority of that revenue comes from violating data protection law and regulators and litigants are slowly racking up a series of wins which will gut ads margins.

There is no Plan B, they are just going to break the law until they can’t and there’s zero clue what happens after that.

They sat back and let OpenAI kick their ass precisely because ghouls like Prabakar call the shots and LLM are not a good display ads fit.

The best parallel for Google is Kodak.

Dead in the same sense that IBM was dead in the late 90s, but it is not quite there yet I would say.