Comment by TrackerFF

I didn't really get the same message from this article.

What I got was: Raghavan is/was a world-class computer scientist in his field, but actively pursued the management track and business strategy.

And for that, well, who's the blame him? If your main goal is to make an established company make more money - making wildly unpopular decisions (as far as the customer experience goes) can be tempting and easy.

The main problem here is that Google at that point was, and still is, a monopolistic behemoth. And frankly, why would they give a shit about what the customer thinks? 99% of google users are casual users that will neve scroll past the first page of search results, and will click on whatever top links google returns.

As far as enshitifacation goes, google is one of the worst offenders - so clearly anti user-friendly strategy is being rewarded.