Comment by ethbr1

8 months ago

Way in which TAMs usually actually fix things:

   - Single customer complains loudly
   - TAM searches for other customers with similar concerns
   - Once total ARR is sufficient...
   - It gets added to dev's roadmap

5 comments

ethbr1

nikanj 8 months ago

- It gets closed as wontfix. Google never hires a human to do a job well, if AI/ML can do the same job badly

mulmen 8 months ago

Does the ARR calculation consider the lifetime of cloud credits given to burned customers to prevent them from moving to a competitor?

In other words can UniSuper be confident in getting support from Google next time?

ethbr1 8 months ago

My heart says absolutely not.

RajT88 8 months ago

If you are lucky!

I work for a CSP (not GCP) so I may be a little cynical on the topic.

ethbr1 8 months ago

Steps 3 and 4 are usually the difficult ones.