Comment by TheNewsIsHere
8 months ago
My experience with Cloudflare is that anytime “Trust and Safety” are involved, no one will ever be told anything. Even if it’s a totally benign or even good situation. Even if they find a case in your favor or resolve an issue for you.
Whoever runs that team really, really gets off on being withholding, as Buster Bluth would say.
This seems to be the rule in general with large companies.
They say it's because if such teams don't operate under secret protocols, the "bad guys" will discover the loopholes in them. But I rather suspect that this has more to do with evading legal liability.
I tend to agree with you. Trust and Safety teams make a lot of judgement calls that they don’t want being disclosed because many of those calls are subjective.