Comment by sharpshadow

They figured out that they are losing money with you and offered to negotiate a new plan which was declined so they made and offer which was ignored and you let them know that you maybe want to change the service so they magically found an violation and after still not accepting their offer they took you down.

Pretty standard behavoir from both sides with room for improvement. They should have been more clear about what's going on and you should have been more insightful what they wanted.

In my opinion they acted to fast and not really cooperative, but if you wouldn't have declined the initial offer and started to figure out why they offer it and what options there are, you would have came out with a better deal than 10k/month and likly without 1 year upfront payment which would have given you the time needed to transition to another service.