Comment by bluerobotcat
1 year ago
I was banned too. I filled in the form 2-3 times already, but I never heard back from them.
My working theory is that I was banned due to using a VPN (Mullvad) with a location set to Europe, at a time when Europe users were not allowed to use the app.
I wasn’t actually in Europe, to be clear, but I live in a country where even WhatsApp voice calls are blocked and so I routinely have my VPN turned on.
The country I live in is officially supported by Anthropic, and so is Europe these days, so it’s quite frustrating that they won’t unban me.
I can’t use ChatGPT and Perplexity either when I have my VPN turned on, but at least they don’t ban my account.
Fortunately, Poe is VPN friendly.
Their support sucks tbh, months ago I used my phone number with my work gmail and wanted to move it to my personal gmail (phone numbers can only be used on one account for some reason) to subscribe, never got a response to the request.