Comment by noodlesUK
2 years ago
This sort of ticketing thing is a trivially solvable problem. It is solved at every airport in the entire world millions of times per day. You provide the name of each concertgoer when you buy a ticket, and they show up with their ticket and ID. You often need to show your ID at these kinds of venues to prove you're old enough to drink beer anyway.
Yup.
I have to believe the reason the likes of ticket master isn't fixing this is because they are selling/auctioning/reserving some percentage of tickets to scalpers or "3rd party sellers".
Requiring ID is such an obvious solution that I have to believe these convoluted approaches are only there so the secondary market can exist and so ticket master can wash their hands when prices get out of control on that market.
I have to presume that the driving impetus of all of this is that they're trying to avoid the actual requirement of checking the ID. Like, they want to improve the flow of traffic through admissions.
But I mean, obviously, any kind of system like this strikes me as the same sort of thing as DRM. That you can somehow protect the message from the person you're sharing the message to. How can you avoid reselling if you don't verify the original purchaser? It just seemes ridiculous on its face.
Yup exactly. Some events are pretty bad at opening the doors early. The Brooklyn Nets seem to open 30 minutes before the game, so they need to get 20,000 people through 20 metal detectors in 30 minutes. Every second extra they add to the process is a second you don't have to buy a $25 drink, and that's how they make their money.
We check IDs for flights because airline yield management demands that there be no resale, or business travelers would be traveling on leisure fares.
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So even if you don't want to do the ID thing, there are alternatives that you see all over the place (like venmo) Have a rotating QR code seeded with a unique to the user id. Then with ticket master, require a login to buy tickets. Register the tickets to the ID and then do the lookup with a combination of the ticket id, rotating qr code, and the user id.
That requires the admitter device to send the challenge back to HQ, but that shouldn't really be much of a challenge. Tickets then become linked to the user's account (perhaps you allow transfer).
This is effectively what Disney does with their ticketing system, along with at the gate them taking a picture of you so they can confirm "Yes, so and so looks like the photo".
But yeah, all of this is ridiculous on its face as the cheaper and easier solution is ticket plus ID. If you are worried about flow have signs up before check in that say "be sure to have your ID ready before you get to the counter".
The ticketmaster solutions are just bad/half assed.
That is to say, if ticketmater had just done TOPS like the article points out, you'd not need the headache they've created with needing a live internet connection to load your ticket.
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> Like, they want to improve the flow of traffic through admissions.
But they in turn greatly degraded the flow of traffic by forcing the use of a proprietary always-online app which fails to load when your cellular connection is less-than-ideal. Verifying a photo ID would probably be faster.
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> How can you avoid reselling if you don't verify the original purchaser?
A ticket scalper cannot know the names of the people that will later purchase his tickets. So connecting each ticket to a name prevents scalpers.
Yeah I agree, they are not incentivized to fix scaling/bots because they get a fee every time a ticket is sold. It is in their best interest for the ticket to be sold as many times as possible.
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But also, the hell with this. I'm still sour enough about the TSA without the concept of, "I'll buy tickets for me and three of my friends then see who wants to go," becoming impossible or gated by ticket transfer fees.
Airlines are preventing a secondary market. Unfavorable for your use case, but also prevents scalping airline tickets (while allowing airlines to attempt to maximize revenue). There are always tradeoffs and compromise.
To hack around this, I've used Southwest Airlines; I can buy tickets for folks and if they can't travel, we cancel the ticket(s) and keep the travel funds banked for another time. I hope this is potentially helpful information.
https://simpleflying.com/why-airlines-dont-allow-name-change...
except Southwest is easily the most expensive carrier these days and other carriers have also adopted flexibility
hopefully their new changes such as allowing their fares to be indexed will make them close to being competitive at some point. but today you really only get near-competitiveness (it's still bad) if you're going to check both pieces of luggage and have no way of getting free luggage on any other carrier.
even buying and throwing away tickets, depending on your probability of travel, might pay for itself in one trip.
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Even allowing that but requiring your valid ID must be taken into the venue by yourself (or by your friends eg if you get sick and can't go) would be a big improvement, meaning ticket scalps would have to actually go or have someone on their team go along with every ticket they resell.
Flying requires an ID. Attending a concert should not. Any solution that is solved by "simple, just require an ID" is not a solution.
Depends a lot on the country you live in. In most European countries "carrying an ID" is legally required if the police stops you anyway (they do need a reason to see it though), so "show an ID at the entrance" is no big deal.
It's to my understanding mainly the US where ID requirements are often side eyed because many people don't have them and there's no national standard (and due to a variety of political reasons there probably won't ever be any.)
What the hell kind of draconian country forces you to always have an id on you? What if I go running with only my watch on (I’ve regularly done this with no malicious intent)
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that's really just an opinion. and I'd argue that if people really care about a fair and sustainable concert going, given how ridiculous the live event situation is, you'd support pretty common and standard requirements like ID to be shown. as others said: ID is already required to validate age in many events/venues
Recent changes are anything but fair and sustainable. Front section tickets have gone from $120 to auction at $400+ at our local venue.
Can no longer pay cash, have a paper ticket, be anonymous. Those are much more important to me than preventing scalping.
Scalpers out front have provided a valuable service to me a dozen times over the years, when I didn’t plan well.
Any solution (I didn’t ask for) that turns concerts in an international flight experience means they are dead to me.
Age was traditionally checked separately and manually. Not put into a database to be bought and sold and breached.
> Flying requires an ID. Attending a concert should not.
Why though? Not disagreeing per say because I'd have thought so too, but upon reflection...
I assume the main reason airlines require an ID is safety and security. We maintain a denied parties list and use identity verification to make it as difficult as possible to fly a plane into a crowded venue. Border control is another issue, but there's plenty of intra-country or intra-state flights where this isn't an issue.
Ticketmaster sells unverified access to crowded venues.
I assume the main reason airlines require ID (for domestic flights) is to prevent ticket resale, and that "security" is just a convenient scapegoat. And I'm not alone[1].
[1] https://www.schneier.com/crypto-gram/archives/2003/0815.html...
Because we ought to do everything in our power to stop the aggressive onslaught of the surveillance state. We already know TSA is security theatre at best, and the time they’ve wasted already justifies more lives lost to terrorism instead.
Practically, I don’t want Ticketmaster having access to the information on my ID, they already leaked lot of my other PII.
Is your argument that people should be unable to attend concerts/etc without presenting ID? I for one am not a fan of that idea
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How are you getting into shows without presenting ID for age? Every (well, every legal...) venue I've been to in NYC cards to see if you are 21.
I've been to many [big, small] well-known, legit shows in the US as a kid who was not yet an adult.
I did not have an ID, and none was required to get in.
All-ages shows are definitely things that exist.
I have never had to show ID to get into a concert other than tiny shows at bars. Every larger venue around here (SF) I’ve been to checks IDs to get a wrist band which lets you buy drinks, but you can just skip that if you aren’t drinking.
Italy solved this. Five years ago, a new law enforced ID-checking when you enter any big events (like concerts with an audience larger than 5000 people).
Tickets have your name on it, and you can only change the name or resell them through the official seller (so, third party resellers are out of the game). Also, every reselling transaction is registered and can be inspected by the Italian Rightsholder Agency (SIAE).
I’d rather not solve it than let the state have more information about my transactions
Because this, and more very strange rules it is very hard for ticketing systems to get into the Italian market. Some examples:
- not allowed to change to time or name of the event after the 1st ticket is sold
- only allowed section names in halls from a know list
- free tickets on events... can only do this under strange conditions
- smart card application, for encryption, must run on a physical server in Italy. You should not be able to log into the ticketing box office if that smart card application is not running.
You know many details about Italian ticketing systems, are you working in the industry?
People often buy tickets without knowing exactly which of their friends are going to attend with them. This is not true of airplane tickets.
One ID for the entire order would be fine. You can buy 4 tickets, and go into the concert with your 3 friends. It often works this way even with no ID involved, I buy two tickets, add them both to my wallet, scan them both when my GF and I go to the show.
You COULD still scalp tickets if the person who bought them from you is going to walk in with you. But the scalper would have to eat the cost of one ticket to do it, and it's probably onerous enough to severly reduce the impact of scalping.
That's how trains work (here).
Every ticket must have one name and surname on it, no matter how many passengers it covers. That person must be traveling on the ticket.
You're usually asked for some kind of photo anyway because of discounts, which a very significant percentage of train riders are entitled to.
I think this is because tickets must be both printable and verifiable offline in case the train gets into a spot with no connectivity when the inspector is inspecting tickets.
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What if you need to arrive separately? Especially for a big event with tens of thousands of people, can be easier to meet up inside the venue on everyone’s timeline.
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Yes this exists, it's called lead booker tickets
Would be awesome if it were true for airplane tickets
That requires a single source of truth for which names go with which tickets. Which is going to be a problem if tickets need to be transferred in contexts where users don't have internet access (but they do have local connectivity between devices) or in contexts where the venue doesn't have internet access. Or in cases where the single source of truth might be vulnerable to attack or doesn't have the resources to handle the load at certain times.
I don't have the solution explicitly, but it seems like it ought to be possible to do this such that PII need not be collected. Tickets could be cryptographic proofs that a chain of custody exists and meets certain criteria. The proofs could be constructed at transfer time and verified at admission, no servers in the loop anywhere. Yeah, we'll come up against the CAP theorem eventually, but we might find that the imposed constraints are workable.
> Which is going to be a problem if tickets need to be transferred in contexts where users don't have internet access (but they do have local connectivity between devices) or in contexts where the venue doesn't have internet access.
You know as well as I do that TicketMaster won't allow any of that, because it means they miss out on selling another ticket.
I was operating under the assumption that the goal was to replace TicketMaster with an open protocol.
I agree, mostly. What do you do for people without an ID (and without a parent)? Think of the number of people at a Taylor Swift concert who are under 18 -- a lot. Also, checking the name between ticket and ID will slow down entrance by 2-5 times, I guess.
I was recently at a Festival that requires ticket + ID (https://www.resurrectionfest.es). The key to success was to put a little more personal at the gates, maybe 15 people instead of 10. But it is also true that we have the ID document issued in our early teens it not before. Each ticket verification takes 3 more seconds extra to verify the ID matches, no big deal.
Said festival does their own ticket re-sale to avoid scalping but mainly to avoid shady sites that are known to allow the selling of counterfeits. You can only cede your ticket, not sell it. It is not perfect (e.g. if you don't find a buyer for the same price, you can't sell it at a lost to recoup some money. You get your ticket back) but at least is not as bad as the one from Ticketmaster.
No, it's not. At my work here we'll all go online to try and get tickets to a big gig. One of us might get in, so that person will get ~8 tickets or whatever the maximum is. And then we split them between us, transfering over cash etc. If we have a few left over we'll sell them to friends for the ticket value.
But none of us have any intention of lining up with the others to get in. We want to go with our partners, our own friends etc.
I want Bob, Terry or Bazzy to by able to buy tickets for me (or me for Bob, Terry or Bazza) but I do not want to have to meet up with Bob, Terry and Bazza and stand in line with them all to get in.
So yea, it's not trivial. I wish it was, I farkin' hate scalpers.
how is this not the same as 8 people trying to find airline tickets for everyone? you can buy tickets for different passengers. some airlines/travel agencies even allow for name change for a fee.
This is trivial and solutions exist in the wild already. If you buy tix for the Paris Olympics, you can transfer them to your friends or you can assign their names to the tickets directly.
The interesting mechanism there is that you can buy a lot of seats at once, but you don’t get to choose where they are exactly, only the section. So in every case you’re going to have people buying big lots of tickets and distributing them to friends and family after the fact.
Hell, you just scan your ID at TSA nowadays. They don't need your ticket.
Or just scan your face with the new Digital ID rolling out. It's actually quite nice.
I flew about 3 days ago and they only asked for my minor children’s boarding passes.
The issue is most likely about throughput. You want to let fans enter the venue as quick as possible. Most venues have lots of gates, but still the latency at each gate has to be a handful of seconds per ticket. Having to validate both ticket and ID would easily double or triple that time.
Today's digital entry experience is far from frictionless. Might as well add a scan of the PDF417 barcode on the back of the latest state ID cards.
I just went to a MLB game yesterday, and the digital process was:
I imagine this could have been:
Hopefully in the near future (https://nfc-forum.org/news/2024-07-nfc-forum-defines-next-ge...) you would just need to tap you phone once, and get your ID passed to the scanner, along all the tickets for that venue & time.
No more opening app, and showing different tickets and IDs.
That would clear that argument.
For one, this is a problem world wide, but OK, you can try to solve it for the US.
But for another, not everyone has a state ID card. In particular the 7.1% of the population that does not have U.S. citizenship will have varying amounts of US documentation, depending on how long they're in the US for and whether they're there legally.
And you really want to be able to sell tickets to tourists.
I keep reading about this argument but Olympics and World Cup matches are arguably as large events (if not larger) and they place name on ticket and check ID at entrance.
people complain at ticketmaster yet seem to bend over backwards to justify the state of affairs
Not sure how they do it for Olympics and World Cup, they probably compensate with more gates/scanners than a typical venue. I am not advocating either way, which is either keep a ticket anonymous, or tie a ticket to an ID. I guess Ticketmaster would love to tie tickets to ID, so they would know the customers better.
If/when https://nfc-forum.org/news/2024-07-nfc-forum-defines-next-ge... gets implemented by Apple/Google then we could one phone tap, get the ID, the ticket and verify that they match.
But I have no idea when Apple or Google would implement those ?
You can rely on TM to do whatever makes the most money, and they probably know better than us. Also those you list are typically higher security events.
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Some venues do this already and the scalpers buy an additional ticket to burn on themselves so they can get their customer in the gate. It just goes into the cost of doing business. I agree this is probably one of the best ways to stop scalpers but it's not foolproof.
I’ve heard the argument that forcing people to have an ID is anti folks with disabilities and anti-poor since it requires someone to go to an issuing agency to obtain and pay for one, which could be putting someone out who has a mobility disability or doesn’t have a lot of money.
I’m not making the argument but it’s an argument I’ve heard.
If the government needs people to have IDs, then maybe the government should provide those IDs for free...
I happen to agree, but it isn’t only the government that requires IDs if private companies are asking for them as well.
Airlines are starting to use rotating barcodes as well. Heck some are even switching to purely facial recognition.
I’m not sure that would fly in Europe. And I personally don’t want to hand over my id to use a ticket
Exactly. The privacy characteristics of government ID cards are worse than any other solution. When sharing such an ID, a person is providing several global, stable identifiers (e.g. ID number, full legal name). For adtech and data brokers, this is the ultimate fingerprint for tracking and matching.
In a perfect world, the digitization of these IDs would come with modern digital privacy and security. Scanning your ID number would only provide a recipient-specific ID that couldn't be matched with other vendors. Age eligibility and driver's licensing status would be presented as separate signed attestations that share no other data.
We aren't even heading in that direction yet.
I wouldn’t bring my ID to a concert. I don’t have my wallet with me and even if I would they wouldn’t like me to have a backpack. I‘m coming as light and minimal as possible and also would hate to lose my ID jumping around at a concert.
...yet you have a phone (for the moving barcode and whatnot) which is heavier and bulkier than a card?
True. I feel it, it's locked without my face and I can track it.
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+1 to this. also doesn't Olympics and World Cup class events also face similar issue as concerts, and they allow for fair'ish purchase and resale by private people, but only through their platform?
This improves the security over airline tickets.
There was a recent story of someone taking pictures of other people's boarding passes, and using that to board the plane.
With this ticketmaster scheme, unless the person has access to the secret keys, the pass would only be valid for a few seconds, likely defeating this attack against boarding passes.
https://www.nbcdfw.com/news/local/texas-news/texas-man-board...
How often has this been a problem though? How about not keeping your boarding pass, or ticket, or credit card for that matter, visible for the world? Just put it in your wallet, I don't know.
This is security FUD. Stop solving problems that do not exist to the point where it makes the news when they do happen, once a century.
This DRM scheme concretely creates millions of small annoyances to millions of people and wasting our time as a society.
It also happens that pranksters can cancel your travel if your boarding passes make it on to Twitter or other social media. It's not a non-problem like you make it out to be.
Sure, it won't happen to you or me, because we know it is a risk to expose these documents, but that is not true of most people.
Maybe the DRM is not worth it. I actually think it's obnoxious for concert tickets (I recently had to deal with this system, and I was not thrilled about installing an app from a company that I think is using unfair business practices).
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This is a horrible horrible idea.
It'd then be impossible to buy a few tickets to an event with the intention of finding people to come after the fact.
This has its own problems. It makes it difficult to swap tickets.
A music festival I went to recently charged 30 euro to change the name on a ticket.
A lot of concert goers are under 18 and dint have valid state id.
Yeah, except NO.
A lot of people think live event ticketing is the same problem as airplane tickets, but they really aren't. As an example, there are rules about requiring identification for commercial flight. There are rules against requiring identification for live events.
Where has rules prohibiting it? Maybe will move. :D
Ticketmaster says: NIH
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Oh cool, so when I buy a scalped ticket I'll simply order a quality fake ID as well.
Perfect SAAS opportunity.
Buying and using a scalped ticket isn't a crime for the concert-goer, using a fake ID (in most states) is meaning it puts significantly more pressure the consumer to not buy. Also, most people in the US over the age of 21 don't have fake ID's, so it's a reasonable detriment.
GenAI?
The solution doesn't have to be perfect. It just has to be good. Good enough is good enough.