Comment by reaperducer

My company is the same, but it's not necessarily about it being "hard." It's about not hiring the right people.

My company's IT department is Windows clickops people who hire other Windows clickops people. When something goes wrong that requires the command line, they spend five figures on a consultant to fix it. Ditto for the few dozen Linux machines in the company.

Some of our departments, including mine, run Macs. I can't count the number of times I've had someone from IT tell me "OK, now click 'Start'…" or whatever the Windows convention is these days.

All they'd have to do is hire one guy who knows the command line, and one guy who knows how to support Macs. There must be a hundred people in the IT department, but they keep hiring the same type of people over and over.

I wish it was unique to my company, but there was an identical situation where I worked a few years ago.