Comment by happyopossum

I really don’t get this. If I’m a customer looking to call someone, I would rather call, leave a message, and get a call back then have to keep checking over and over to look for a green link that says that a rep is available.

I also don’t want to make a call from my web browser, I’m off on a device without a microphone and headset connected, and if I’m on my smart phone the actual phone capabilities are a lot better in a phone call (I can mute, switch to speakerphone/bt, and hold the phone up to my ear without pressing any buttons on screen).