Comment by RileyJames

7 days ago

Very cool. I’ve sent to our CTO.

I’d like to test this out for sales, via the website. As a more frictionless way of capturing inbound interest and fielding questions.

I’d also like to see how we can capture product feedback / issues via our product.

Questions:

- can the link be cnamed so I can use our own domain, rather than ‘OnAir.io’

- are there any docs / demo of how the widget can be customised?

I see your demo. It looks like it also captures the name / email of the customer.

1. That’s a value prop on the sales side, and except for the demo, that wasn’t clear to me.

2. Can we prefill those? (Again wasn’t clear) This would be valuable in the support / feedback use case, as we know who the user is.

2 comments

RileyJames

Reply
bigmicro  7 days ago

Thank you!

- We do not support cname domains (not part of the short term roadmap)

- We're not happy with the standard widget, we're certainly open to customization, any are open to feedback and introducing configs/customizations. Alternatively, you can simply create a widget with your link

- Pre-filling form is easy and we can certainly support that via query strings if you require it

Feel free to reach out hello@onair