The highest enterprise support tiers at Google cost millions of dollars per month… you probably mean the highest listed on their website for small to medium businesses.
Unfortunately, when a person is getting support from a large corporation it's completely routine and normal for the follow-up e-mail to have random extra branding like "zendesk" or "atlassian" or "salesforce"
It's a clever move by the scammers - I can see how people would fall for it.
The idea that Google would spend money to help a non-business user for anything is beyond unlikely.
They don’t even support businesses. We pay for whatever the highest tier of support is.
We have been emailing our TAM (or whatever Google calls them) for weeks (and opening tickets)
They keep giving us the same fucking documentation link.
Literally useless.
Another instance we were using code from their docs and they refused to help saying they don’t look at code ever
The highest enterprise support tiers at Google cost millions of dollars per month… you probably mean the highest listed on their website for small to medium businesses.
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I mean, the email says it's from Google Forms. Is that not suspect enough?
Unfortunately, when a person is getting support from a large corporation it's completely routine and normal for the follow-up e-mail to have random extra branding like "zendesk" or "atlassian" or "salesforce"
It's a clever move by the scammers - I can see how people would fall for it.